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Rules you set flag long stretches without a break and runs of late nights on a page managers open, so they can step in. It looks at working hours and nothing else.
7-day trial, no credit card. Part of Workforce Operations.
Workload alerts
Illustrative previewWorking hours only. Never a score, a ranking or a diagnosis.
Set late-night start and end times, minutes worked at night, consecutive late nights, maximum continuous work and the minimum break.
Managers see alerts for their own scope. Administrators see all of them.
Alerts are computed when a manager opens the page. They are not kept as a profile of a person.
Patterns that look machine-like, such as constant keystroke rhythm, are flagged for review. A flag never changes anyone’s time or score.
Step 1
Thresholds are set in Tracking Policies and apply to the whole company.
Step 2
Presence comes from the agent. No application, website or window detail is involved.
Step 3
Each alert can be acknowledged or reviewed.
What this does not do today, so there are no surprises.
Try it on your own team.
Start a 7-day trial with no credit card, or talk to us first.